Really an awful customer service. I do not even know how they are still in business. I bought a hoover, it was not available so I had to wait for it to be delivered to store after 3 days. I collected it went home(mind you I have to walk 15 minutes with a massive box), only to open it and realise that is did not have the correct parts. I called customer services after 50 minutes queue a very rude lady tells me to take it back to store, I asked to speak to a manager she took my number and promised to call back. it has been 5 days and I am still waiting. I called back again and the queue was 20 minutes so I hang up. Can you please SOLVE MY ISSUE? WHO AM I SUPPOSE TO TALK TO? THIS IS REALLY UPSETTING.