Recently got an Argos card and bought an item. I received a text a month later saying a payment was due. I was confused as I believed item was buy no pay later and had not received a statement. When I logged on I was charged an £8 late fee because the item did not meet eligibility for buy now pay later so they charged me. I emailed explaining the situation and Emily responded abruptly with "there is no exceptional reason as to why the payment was late and therefore won't change the payment". WOW Argos. Your complaints team lack empathy and sounds like robots.Nice to know. Won't be supporting this business again