Orderd a personalised ring at sutton coldfield br. On the 5th ov November, went in last week to enquire bbut nothing was sed apart from its not here yet.lady on till wasnt the friendliest,Anyway called them almost a week later nd thy sed thy wud luk into nd call me bak.nobody did.so called again nxt day only to b told that the order had not reached them nd sumbody had told the manager that thy did call me nd SPOKE TO ME TO TELL ME OV THIS.VERY VERY UPSET AS THIS WAS A GIFT FOR MY SISTER FOR HER BIG BIRTHDAY WHICH HAD NOT ONLY BEEN PROCESSED BUT I HADNT BEEN ADV OV THIS .CALLED MANAGER AGAIN NEXT DAY AS I HAD STRESSED TO THE MANAGER THAT I NEEDED THAT PRESENT ASAP ONLY TO B TOLD THY LOST ORDER AGAIN ND SHE HAS GIVEN ORDER OVER THE PHONE.WHEN I TOLD THE MANAGER I WASNT HAPPY SHE TOLD ME TO RING CUST SERV WHO IV BEEN TRYING TO GET HOLD OF FOR ALMOST 2HOURS ...TRIEDFROM LANDLINE ND MOBILE.FEEL REALLY DISGUSTED THAT THE PEOPLE IN THE STORE TRY TO FOB U OFF ND NOT EVEN TRY TO COMPENSATE U IN ANY WAY .