I reserved a heater online and collected it the following morning (round trip of 22 miles). The chosen model was the 3kw DELUXE--with ELECTRONIC CLIMATE CONTROL. This feature was the ONLYy reason I purchased--wanted accurate on/off settings for heater activation. Only the DELUXE model had this feature, the standard one being without. Online description and model and catalogue numbers were clear. When I got the item home it turned out to be the STANDARD model. I returned to Argos (another round trip of 22 miles). There I was served by a member of staff who insisted I was wrong and that the right model had been supplied. He looked up the cat number in the hard-copy catalogue and confirmed this: the model did not have clinmate control. I asked him to check online as the online description was different. He checked on his internal computer system and again told me I was wrong. I was becoming more and more frustrated. So I asked him to remove the manual from the box, which confirmed that the model I had was the wrong one. Only after this would he understand. I asked for the correct item I had bought. It was not in stock. I asked for a refund to my credit card and this was grudgingly given. Having wasted 44 miles and four hours, I asked if he had any comment (I was looking for a simple 'sorry' as Argos had clearly messed up their cat nos and had not matched online display with the proper no.) He said 'no comment'. I suggested coldly that all I wanted was a simple apology. I received a cold, insincere 'sorry' and left. I was asked for feedback online and gave a bad review, confirming that I would like someone from Argos to contact me (I didn't want any other poor suckers to get caught in the same way). Needless to say, two days later--no reply. Diabolical service and hopelessly inefficient system. Don't think I'll ever use Argos again.