Ordered a camcorder for Xmas present on 15th December using fast track service I was advised on my confirmation email saying I could collect this from my local store between 20th-27th December. Turned up at store @ 12.30 on 20th December to be told it wasn't there they would be getting a delivery @ 15.00 (doesn't tell you on email to pick up after a certain time ) . I returned on 21st December after work @17.45 to be told again it wasn't there . The store where it was supposed to be coming didn't actually have one but they took my money anyway !!Luckily there was one extremely helpful member of staff who told me they had one in stock but because I'd ordered it online on fast track she was unable to just give me that one .After numerous phone calls made by her she was able to sort this for me . So 45 mins after I'd gone to pick up a "fast track " order I had my item . Glad she was able to help because another member of staffs suggestion was they'd refund this order and I buy the item in their store. But as this item cost £170 this wasn't an option as it would then take 5-7 days to get money back . Will not be using again