Been living in our front room due to building work the last 14 weeks but needed a cot set for our newborn. Couldn’t put it up for two months due to the building work, just found out that the mattress is too small (still in wrapper). Spent over £1000 with Argos in this order so thought they wouldn’t mind an exchange, but nope! The online agent promised a management call back which didn’t happen. Called today, kept on hold for 30 minutes while the team leader did anything they could to not take the call. Eventually ‘Paul’ took the phone (said no one would have called me back because it was outside the 30 days and stuttered when I asked why his advisor said that one would and I would hope that a management call back is the very very basic backbone of any half decent business) but couldn’t wrap his head around the issue. Have to be honest the call in question would be comical to listen too 🤣 Asked for escalation process and his full name, which he refused to give (not sure what he thought I was going to do with it). It wouldn’t actually surprise me if he lied about it. Never ever going to buy here again, awful company!! I remember when I was younger they even got banned from having work experience students because they just used them for slave labour. Do yourself a favour and go elsewhere that at least give some better customer service like a slap round the face every time you buy something. Update in regards to their comment: If they valued their customer and had an ounce of compassion or business sense, they’d realise how stupid they are. What makes this van worse is that they do this all the time! Check out your local FB and you’ll see so many people they’ve mugged off!! BOYCOT ARGOS