I went into Argos in Fakenham Norfolk on Tuesday to buy two 22" tv's for the spare bedrooms. They were out of stock so I bought 1 x 22 inch with a dvd player in it and ordered another without. They only had stock of one with a dvd player so I couldn't take 2. The lady told me that they were out of stock at their Cromer branch as well and that it would have to come from the warehouse. No problem from my point of view, It will be here on Sunday she told me . No problem from my point of view. She wouldn't let me pay for both so I paid for the one I took away and was given a £10 voucher as it was over £100. I joked with here about receiving another £10 voucher on Sunday and that i'd have to think of something to buy to use it up. The TV actually arrived in the store early but I couldn't get there until Sunday as promised and the TV was waiting for me. I paid the bill using the £10 voucher and asked for my new voucher . Oh said the girl we've stopped doing them and we only give the voucher if you pay before the offer expires. No it doesn't matter that you ordered before the expiry date. I asked for the manager who explained again that the rules are that I didn't get the voucher as I didn't pay in time. I explained that I offered to pay . "Ah no" she told me "we won't take payment until the goods are received in store that's our system". " That doesn't seem fair to me" was my comment "That's our system. Sorry". She didn't look heart broken. I returned the t.v..and thanked her. Then withdrew the thanks as well . Is that customer service? I don't think so.