Placed a delivery of a new bed frame and mattress, selected delivery time slot and date. Being organised on the delivery date which in fact is today I had my old bed removed ready for the arrival of my new one. Sat and waited for contact from drive but nothing. I rang customer service for an update to find out I wasn't down for delivery today I was in fact due my delivery in 10 days. The lady who was very polite in her response had nothing to say other than it isn't on the system so wouldn't be being delivered. I explained about the e-mail confirmation showing today's delivery date but only the same response could be given. I was offered a good will gesture of a free blow up mistress !!!!! I hadn't got the energy to argue my cause because how could this poor woman who sound down beaten in mood miracle a bed on my doorstep. Looks like I'm going to be having some well earned sleep when the new one actual arrives! Won't be ordering again with them!