Disgusting customer service re a faulty product.Because the product was delivered the store could do nothing even with the original receipt.They rang the dept concerned who apparently need to check their archives.we were told the system was down and they couldn't check I had to ring later.More phone calls and two managers in store ringing and having the receipt in front of them,promises of return calls,we are now 6 weeks down the line and still no call back.The product in question was a futon sofa bed purchased 6months ago and NEVER been used.It obviously does not pay to buy any item which needs to be delivered because the original receipt has no validity.Be aware if you purchase large items as your receipt means nothing.