Manager? My a$$ I bought a Washing Machine, bearing in mind it wasn't cheap. I walked into the Winsford, Cheshire Store and waited at the collection point. I was then approached by the "manager" and as she looked me up and down, trying to look for a ticket. I explained i paid for this online and i have a text & email to confirm. She (in a snotty way) said i can't collect - i have to go through a till to get a ticket (never heard this before)... so i moved 1 meter to the left and then i was served - still didn't get a ticket! She then walked out from the back with my item on a trolley and looked at me, stopped and handed me the item & trolley. She said, she can't help me lift this HEAVY washing machine as there's only 2 people in the store - sorry but this isn't my fault! So i had to struggle moving this item out the store and all the way to my car AND lift it into my boot! If she's classed as a manager she needs sacking