Really horrible customer service. The item delivered was faulty and you have to jump through 1000s of hurdles to return it. According to the website, you can return the item in the store. After carrying the heavy printer over there I was told that the collection needs to be organised by calling customer service and the sales assistants in the store can not call for me. When I called to the customer service the lady on the phone shouted at me and told me off for not speaking to Canon first. So now I need to be on hold to Canon to then call back customer service and finally organise an item collection. How I wish I ordered through Amazon instead!!