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David
Dreadful customer service. Purchased a Sage 3in1 Microwave, after 3 weeks the turntable started making very unusual noises and a smell of burning. Tried to call Argos Customer services, 20 minutes later I'm told to contact Sage - Really??? Argos as the retailer are responsible - However I was transferred and proceeded to wait for a further 20 minutes. In the end I gave up and redialled Customer Services - Again they couldn't help so I asked to speak to a Supervisor or Manager. Response was - No Supervisor or Manager are available and I'll have to wait 48 hours. That's fine by me, I'll just hold on !!! After a few moments I actually speak to a Manager. Explain everything to them and she speaks to the collection store and instructs them to order a replacement for collection when I return the faulty item. Honestly- the worse customer service I have ever experienced. Argos, If you read this Please take note and action on it.
1 year ago
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Argos has a 2.7 average rating from 4,021 reviews