i went to place an order but couldn't find its correct name or on screen i explained to the young lady working there she knew what i wanted but couldn't find it either i told her it was in the disability section but no such section mobility section was what i wanted she 1 st told me that the item i wanted was no longer sold and when i said id purchased a handy reacher only a month ago she then told me it wouldn't be in stock i got home and found the item in stock and ready for click and collect bascically she and her friend rushed me out of shop as it was 15 mins before closing and suspect they wanted to get home early instead pf helping me its more of a big deal being that I'm disabled and in a great deal of pain walking i think its disgaceful and the fact that no one has even bothered to reply to my email shows they really couldn't careless