It is more a case of what went right ! Purchased a Fitbit Surge watch/activity watch from Argos in Clitheroe,no instructions other than to go online for them which is nothing new nowadays. Followed the instructions for charging and basic setup,then placed watch on wrist as per instructions and within a few hours I felt to constant need to scratch my wrist beneath the watch,took the device off for a while and tried again,same result. Tried again the next day,just the same...the watch gives me the need to scratch beneath it. Again,I tried whilst outside driving and the same result. At the next opportunity I took the watch back to Argos and was told because I had charged the watch and placed it on my wrist that they would not refund as it was now used as it had been charged and on my wrist !! Also that I should have worn the watch without charging or setting up...nowhere in the instructions online is this suggested.Apparently as it has been charged,they cannot sell it again ! should that really be the issue here? They referred me to customer services and I am told just the same...also they cannot give me a customer service number for Fitbit and just said to get online and take the matter up with Fitbit...how can this be called 'customer services' I find this a very shortsighted of customer retention for the sake of £160-00...I could have spent that in store should a credit have been offered. Well....they have lost a customer for the future for sure,how could I ever have the confidence to buy from Argos again with the knowledge that there is zero support. I hope this serves as a warning to others with reference to Argos and Fitbit.