Ordered a fireplace back in January. Eventually cancelled it in October after 7 deliveries, one no show delivery (with no notice), mostly damaged goods or completely wrong fireplaces delivered. Continually on the phone to Customer Service and how many managers dealt with us I couldn't even remember!!!! Given £60 in vouchers as a sorry!!!! Dreadful service and one very unhappy angry 'EX' customer. Went elsewhere & same fireplace delivered within 10 days with no hassle whatsoever.