I purchased a bracelet for my mum, when I got back to my car, I had another look at it and when I was fastening the clasp it broke, I took it straight back and was given a replacement. I gave my mum her present, which she has worn three times in total, as its only worn occasionally. On the third time of putting it on, the clasp broke, so I took it back to the store in leigh, where I was told, I should have taken out the extra warranty and because I purchased it ten months ago, they wouldn't replace it or repair it and neither give me my money back. They said, it wasn't a fault, even though the first one broke in the same place. I was then told that because it broke when my mum was putting it on, it wasn't covered by the one year warranty. I thought that was the idea... that you have to put it on to wear it!!! Obviously there is a fault with this bracelet or I must be so unlucky to have purchased the only two that had clasps not fit for purpose. Oh, yes and I was then dismissed!!! Being told again, I should have taken out the warranty, I thought it had a year's warranty anyway. I'm sending a letter to your head office....I want my money back!!!