Everything went wrong,I started by purchasing a fridge freezer,paid for it then decided I wanted the old freezer removed,I contacted live chat( what a complete joke that was) I typed the whole story in to someone who was obviously a half wit and he just put me on to someone else,had to type the whole story in again,then I was told there was no way they could pick up the old freezer at short notice.( even though I had just purchased it on line approx. Four min. Previous to going on live chat. They would ask the delivery people as a favour to pick it up and they said yes.... I paid £368.00 for the fridge but if they picked it up the cost would be £528.00 but that would include my new fridge freezer as well. I politely told them to cancel the oreder and I then emailed argos to confirm cancellation. I was then contacted by phone to ask about cancellation,I went through the story again and I was told under no circumstances could they charge that amount,£14.99 would be the charge and they could do it for me if I didn't cancel the order. I agreed and and said I hope there would be no more mistakes or change of circumstance,they assured me everything would go ahead smoothly. I ordered the fridge on the 28 November and I was told it would take five days for delivery. I then received five identical messages confirming delivery date of 3 December,that was perfect. I then receive s a phone call from the delivery people telling me the earliest date available would be Thursday 8 December would be the earliest for my area. I told them to cancel the order as I was told five days max. I then wrote to argos to express my concerns and to cancel order for myself,at least expecting then to contact me with an apology.... No I got an email saying they have cancelled my order and I will have to wait up to five days to get my money refunded I have been online to AOL who will deliver my new fridge freezer on Monday,the difference between the two services is unbelievable, I will never shop at Argos again,I honestly don't think they have half an idea between all of them,VERY DISSATISFACTION ANS VERY DISSAPOINTED CUSTOMER. RUSSELL THOMS