Having ordered a product on Monday to be delivered that night, I didn't receive it on the Monday or Tuesday. On Wednesday I was told the money would be automatically refunded and I would be contacted that day - got no communication from their customer service team, only an in-store member of staff. I had to then re-order the product, wait two more days for delivery but one week later I've still not got my original refund. Turns out I was never processed so if I hadn't followed it up in-store, I would never have received the refund at all. The staff were useless and disconnected. Can't stress enough how much time I wasted waiting in for the delivery, speaking to incompetent members of staff, waiting around in a store for something to be resolved or (and I still am) waiting for my money to be refunded. If I ever think about returning to Argos to shop it will be with a great deal of trepidation - my loyalty to the store is non-existent, my overall impression of their customer service is poor and I'd say the only reason to shop with that retailer will be based on price, not customer experience.