Absolutely livid with the total lack of service provided. Reserved a tree on line today, received confirmation info and advised ready to collect after 4pm. So off I go with two excited kids to collect our tree. Go to the pay for reservation machine to be advised (in short) to go to customer service. After half a hours wait (as only one advisor dealing with one customer) I give up and go to the till. Woman takes details and advises me information may not be updated on machine. She then makes a phone call and after advises me tree is at another store. To cut a long story short she then arranges delivery to my home address for between 7-10. Ok. Sorted..:or so I think. So I let the kids stay up to wait for promised tree and at 9.55 I have the feeling there is some delay. I call customer service, spoke to a gentleman called Mathew who informed me my order had been cancelled!!!!! Beyond fuming he says he will look into it. Apparently my order had been cancelled as there is no tree?! So Argos took my cash, had my kids waiting, didn't even have the courtesy to call and advise me of issue. I'm then advised I can have a refund but as I paid by cash a cheque would have to be issued. What a total and utter joke. I will be going into store tomorrow. Hope Argos is proud of their appalling service, lack of customer service and most importantly upsetting my two kids. Total fail ????