Advertise a national delivery service but then to be told its a local delivery service and that they do not deliver nationally and stock is only held in local hubs as per e mail from chairman office . Thank you for your email. I have been asked to respond as my colleague is out of the office. I was concerned to learn of the issues you have had with your order and our customer services and I wanted to offer my personal apologies for the disappointment this will have caused. Please rest assured that this matter will be dealt with in accordance with the seriousness that it deserves. I have emailed the Home delivery manager to enquire about this issue and he has advised that it is due to the item being available through the local hub 2 home delivery system and this is where if the item is available in a Hub store it can be delivered locally. This is separate to our Nationwide home delivery service as it can be delivered same day. As I certainly do not wish for this experience to be the benchmark through which you judge our service levels, I would like to send to you a Gift Card valued at £20.00 that I truly hope you will enjoy spending with us at your leisure. Can you instruct me as to where you wish for your Gift Card to be sent? Once again, I am sorry that this incident arose, however I thank you for taking the time to bring it to our attention and for affording me this opportunity to rectify your disappointment. I look forward to your reply so that I may action the necessary response immediately. Kindest Regards Kim Mills Director’s Office ( 01908 789171 *Kimberley.Mills@argos.co.uk