I purchased a surprise £400 Christmas present from Argos about 2 weeks ago for my son, due to its size this item was home delivery only. Great service, it arrived nice and early on the specified day (today) which was brilliant.
However...printed all over the box was photographs of what's inside. My son now knows what he's got for Christmas and the whole special present has been ruined.
I spoke to 2 members of staff today, Jenny and Shirley. Both were very apologetic but told me that nothing could be done and that the deliveries are sent out that way. I explained that most large home delivery items are double boxed for protection and privacy, but was told that this is not how Argos send out their parcels.
No offer of any goodwill gesture or compensation for ruining my family's Christmas. I am massively disappointed and upset.