On the 30th Nov I placed two fast track orders FT769408 & FT769410 the order was for Amazon Fire TV Stick 2 × 5 . As the order was FT it had to be paid immediately, which I did via PayPal I received the order confirmation by text that they were ready to collect . On arriving at the store I collected the first order FT769408 then I told them had another one to collect, on giving them the order number FT769410 the lady serving me said that one customer only allowed 5 hence she needs to check with her manager (who was at the end of the counter) he said I am sorry but it's 5 per customer . He said he would cancel the order on the system and that I would receive a refund in the next 3 to 5 working days ,I kept a look out on my accounts (paypal/bank) when till the 10 Dec I did not receive no refund I tried contacting argos customer service (there was chat available so I tried that first time the advisor said they would not be able to help me ) so I called the service line spoke to someone WHO THEN STARTED THE REFUND PROCESS ( I am surprised at this ,if I did not call there would have been no refund) Then a few days later I get a partial refund of £99/- in my PayPal account, I was surprised at this as I was not allowed to buy the second order then why is it that the whole refund is not getting processed £124.75/- I called the CS again and they told me it's partial as one was collected on this order (which I don't understand as if one customer is allowed 5 then why give me 6 and if you giving me 6 then why not the whole 10. The CSA was very kind she said I am sorry for the inconvenience will speak to finance get this sorted and will put in a voucher for goodwill gesture (this was last week) I checked my accounts this afternoon still nothing on calling the CS they told me they can't do anything as I need to speak to your paypal team ( who he transfered me to ) but they did not even pickup and the call was dropped. I even made a complaint on the phone to the complaints department to look into this (they said someone will call me back in 48 hours ,lol its been 10 days to that ) my complaint ref number is 15812773. I checked my argos account and tried to see manage my orders and I am surprised IT SAYS YOU HAVE COLLECTED ME ON BOTH ORDERS (how is that possible ,when everyone I speak with says themselves only 5 per customer and since the orders were collected in store that can be ensured. I am really disappointed with this purchase of mine with argos and (WILL SPREAD THE WORD) because of argos I have been out of pocket at this festive season ( I had bills to go out ,shopping to do but because of that money not being there was helpless ) I WOULD LIKE EVERYONE READING THIS TO BE AWARE OF THE DODGY DEALING ARGOS IS PLAYING (taking double money out nor refunding if you don't look out ) Better shop On EBAY (more reliable ,money back Gaurantee) Thanks