Home delivery service very rude and deliberately didn't carry out their job....drove off in their van laughing. My elderly parents had bought their new fridge freezer from Argos because they advertise that they deliver the new appliance and take the old one away. The delivery men did arrive with the new item on time, but the trouble started when they had to take the old one away. The old appliance had been emptied and cleaned but was still in position in the kitchen. The men said they only had had 6mins per delivery and they couldn't remove it. Apparently it should have been positioned in the middle of the floor to take away, even though nobody had mentioned this previously. That fridge freezer has been in and out of its place several times for repairs and my mother told them how to do it. (there is a knack and it's easy) They tried for a few seconds but refused to listen saying something about how they might rip the carpet and be in trouble and they'll need to go outside and phone their manager. Whilst they were on the phone to their manager my parents who are both over 70 rolled back the carpet and moved the fridge freezer into the middle of the floor for them (took less than 2 mins). By this time the truck drivers had started to get into their van, my mother went after them to say the old appliance is out in the middle of the floor for them to easily take away but they laughed at her and drove off. She immediately phoned customer services and although they offered to refund the money for the old appliance uplift my mother was told that the reason the drivers didn't take it was because it was dirty and full of food! What a lie!! My mother had gone so far as to take the old shelves out so they weren't even in it........my dad saw it was clean and empty and so did the next door neighbour who heard the ruckus and came in to see what was going on. Absolute disgrace....the drivers were not only useless and rude, but deliberately lied to cover themselves. And the reason is probably because they were on a ludicrously tight schedule designed by some manager who should know better. Terrible customer service. Will never set foot in Argos ever again.