Argos Walsall Wharf. Purchased item (kids gel blaster gun). It was faulty and didn’t work (I now have video evidence). Staff in store were dismissive and ‘tested it’ by firing a few of the orbeez into a bin around 3 feet away from the gun. This was evidence that the toy worked as described. The manager ‘Andy’ was rude and dismissive. Started telling me how Argos had changed due to iPhone fraud - not sure how this was related to my gel blaster. I have a contact who works in senior management at Sainsburys who is looking into this for me otherwise I’d be at a complete loss - online chat doesn’t deal with stores and the phone line leads to dead ends. It’s as if the stores can do what they like. I will be pursuing this until I get a refund. The cost isn’t the issue (£35) - however, it’s the principal. The store staff, especially ‘Andy’ need retraining.