Disgusting customer service from Ian and Janet today at the Tunstall, Stoke-on-Trent branch. They refused my return, which reading the reviews is a frequent occurrence with this store. I took it to a different store, explained the situation to which they apologised and issues a full refund. I explained the packaging of the item arrived damaged but the item had never been used, having only purchased it the day before. Both employees (Janet & Ian) accused me of lying, when challenging them on this Ian stood there and laughed in my face. I am absolutely appalled by this behaviour from both employees, but in particular with Ian who is supposedly meant to be the manager of this branch. Thanks to the other store the issue was resolved, and therefore I am now in the process of making a formal complaint about Ian.