I've never had such a bad experience. Orderer a bed to arrive the day I moved into a new property, paid the extra £20 fee for it to arrive at a specific time. Nothing arrived and I received 0 communication. I've now been told it's been reschedule for two weeks time!! So I'm going to be sleeping on the floor for two weeks. There wasn't a single bit of communication to explain what happened, whether or not i'll get a refund/compensation or even a sorry!! Absolutely fuming.