this is what i sent to argos
I ordered a wardrobe and chest of drawers for my little girl on the 14th Feb 2017 with delivery booked in for the 27th Feb between 6 & 8pm.
On the day of delivery I was sent a text message saying your delivery is ready and on its way, your driver will ring you etc...
This was at 7 am. At 9:20am I was sent another text message saying the delivery as not coming and to ring a number.
I did so and was told the furniture was discontinued and not on the lorry. Apparently you only found out today. I asked about getting the money back and was told it would be back in 5 working days.
I also asked about compensation as we will now have to find another set of furniture and my daughter who will have to go on without anywhere for her clothes until we can find a replacement.
I have had to cancel appointments happening tonight (27th Feb) to be able to be at home for this delivery.
This is unacceptable and very bad customer service.
If a product was discontinued why are you still adverting/selling it on your website? And if you are not adverting/selling it now then you knew before today that it would not be coming and could have informed me giving me time to rearrange any appointment changed.
Again this is unacceptable.
I have used Argos for many years and have never had any problems before. This had really effected my opinion of Argos and it customer care.