My daughter ordered a cooker they said it would take 3 week's to deliver it came today she had already got rid of the old cooker when the deliver people arrived she asked them to take it up the stairs they said "no" after talking to them they drove off leveling my daughter and grandson (18 months) she had to cancel the man who was coming to fit the new cooker at this moment she has nothing to cook on the customer service people are hopeless all they said was "we will give you£10 refund at the moment she is still trying to find out what went wrong,will not be doing any business with them again.