I was interested in buying new mobile phone. I would like to keep my old number because of my old contacts so I wanted to buy free SIMLOCK CARD phone. After choosing the model of phone, I went to till where I was serving by the manager of this store. This lady said that my card will be fit to this type of phone and I will find the help with the setting up this phone after buying. Of course it was different. I was served with the unpleasant method although using very polite form of question (Would you mind checking ...). I've got of course the card PAY AS YOU GO for which I needed to pay and which wasn't fit for the phone. When I returned to this store, the service said that the box is used because of opening (I need to check every item and I have 28 days for the refunding). The staff abused the role because they refused returning of changing this model. What can I do now? Actually saying if you do nothing, you will lost customers. Maybe you do not need the great experience with Sales?