Received completely broken fireplace , called to arrange for replacement and collection of broken item, received a new one and the broken one has been left in the middle of our flat for two weeks now,had to call and arrange collection service, they haven't showed up on scheduled day and we needed to call to remind, bare in mind we have no storage for large items. The women on the phone was rude and made it sound like we did something wrong even though they delivered completely broken item and didn't even bother to collect it, know I feel like we should just through it in the bin.