We ordered three items. One turned up with a missing part. One was the wrong colour. We realised one had a missing part and called. They said all they could do was pick it up and replace it on two separate days, both with all day delivery slots. Once we realised the other item was missing we called again, pointing out two items of the three were wrong. They offered nothing else. We were insistent. They checked with the manager. All we got was a call back service for a call within 48 hours, and no compromise on the delivery slots. We had spent over £100 with them during a recent move. We stayed on the line for 30 mins trying to get a different decision. Eventually they hung up on us.