Just awful. Don't trust the lead times and don't trust the live web chat operatives. Fridge freezer stated delivery in 7 working days, email confirmed this. Turns out its 9 working days and the stated lead time is 'only a guideline' (as if we're stupid for assuming otherwise). Still waiting on my refund. This is supposed to be straight away but according to one of their chat operatives you should allow up to 5 working days. Not sure how legal that is. I'm taking my custom to a local business instead.
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