I like the online process of buying items, it is very fast and you receive all the information required to collect your order. The Argos site definitely needs improvement, the pictures are too small, it is not very well structured and the search function doesn't always yield the best results. Collecting the order in store is very easy and hassle free if you use the self service points. Today (Saturday and a busy day) however the lady at the collection point had problems with her till which made a lot of customers wait. Additionally there were no other employees at the cash tills hence people were waiting. There was just another employee who brought to orders...not very organised I must say...