Delivery service and customer service atrocious. Paid to have old freezer taken away - drivers took outside part only and refused to take shelves, baskets etc so I now have to pay council £25 for collection. Also refused to unpack new appliance - obvioulsy happy to leave a disabled pensioner to unpack a freezer taller than herself, which I can't do. Customer service offered to collect and refund me (leaving me with no freezer) until they saw I paid by PAypal and then said they can't offer me a refund. So what did they offer - a £25 gift voucher to cover the cost incurred to get rest of old one removed!