Absolutely shocking. Sent me the wrong sofa. Took three months to replace it, made me choose a sofa I didn't like or have a refund to a cash card which can only be spent in their store. Shocking attitudes from the staff on the telephone and failure to follow up any complaints I made. I will never buy anything that needs to be delivered from these monkeys again. They had a replacement identical to my original choice but I missed the delivery and they took it back to the store and sold it. Worst company for online sales ever!