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CnC
I bought 2 cabin beds from Argos. Both had a faulty piece meaning the shelf in the middle was wonky. This was only apparent after 8 hours of fixing and gluing both beds together. When i contacted Argos they gave me 3 options - take the beds apart and repack them then they would send 2 new ones (leaving my kids sleeping on the floor), take them apart (assuming they would as that have been glued) and they would send a replacement parts OR accept £50. When asked what would happen if the beds didn't come apart no solution could be given. These bed weigh 70kg and already had been taken up 2 flights of stairs. I've basically been told they responsibility only covers the faulty part. Any time, money or effort spent by me putting the beds together is basically tough luck. I could understand if it was a toy i could live without it take back to a shop but its a huge expensive piece of furniture. I'm really disappointed with the service.
7 years ago
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Argos has a 2.7 average rating from 4,024 reviews