I specifically wanted an iron with a stainless steel soleplate. I chose a Russell Hobbs one for £29.99. When I brought it home, realised it was a different model with a ceramic soleplate. Took it back next day with the receipt. To my surprise they declined to accept the iron even though I hadn't used it. Apparently there was a warning on the screen to the effect that product may be slightly different, which I should have noticed. Steel to ceramic is not a slight difference nor is the warning anything like noticeable unless you are looking for it. They also refused it because the cable ties were missing. The product would appear to have been returned before because there were water marks on the soleplate. Lastly the assistant and supervisor were in a very indifferent attitude with no comprehension that Argos may be more than just a little bit to blame. The store was at Hempstead, Gillingham and I will never, ever shop there again no matter how inconvenient. This will cost Argos a lot more than 30quid.