I have had a very bad experience with Argos, also, out of pocket by approx £74 for something which is undoubtedly up to them. I ordered a washing machine for my elderly of 82 and paid extra for the delivery, installation etc. I understood that disconnection was included but was asked by their very caring delivery co many "Expert Logistics" that the machine needed to be disconnected which meant I had to pay and travel to the Isle of Wight to disconnect the machine. This was done then the very rude and unsympathetic delivery men decided not to deliver as there were cars parked outside. This left my mother in a very distressed and tearful state! Argos were very uncaring, neither showed any compassion. on querying the disconnection side, I queried twice with Argos on-line chat who confirmed that this was included, even after mentioning what machine I was ordering. Apparently, as Correspondent Department explained later, they disconnect Integral washing machines with this service but not free standing!!!! Integral are more time consuming than free-standing. I was paying for this service to save me having to travel and pay ferry fares which are astronomical to the Island. When checking re: delivery etc it is not advisable to use their on-line chat as apparently they tell lies according to the Correspondent Department and they also use a very unintelligent delivery company who are by no means experts..................Argos you are going down hill. I have yet to inform Trading Standards. You should not tell customers these things are included when they are not. Thank you so much for this very stressful episode, I shall try to refrain from using your services again and will advise others to do the same.