I bought an xbox elite joypad from argos stockton on tees store , i had purchased the wrong one for my son so took it back with proof of purchase . The lady on the desk took it all out the box, played with it then explained that with it been expensive she would need to get a manager to check it over . The manager came over! face full of attitude and eyes rolling that fast that at one point i thought they were guna roll out the sockets . she then started playing about with it . for her then to turn around and say you are not getting a refund because it has been used . i asked her to explain how she knew it had been used ,she turned it backwards amd said "look the lights are on ,so it has been charged " when questioned what lights she was talking about ( there is no lights on it ) she just proceeded to put it back in the box to then say "look it has finger marks on " you will not be getting a refund from here or anywhere else !! The finger marks were obviously off her and the other lady ! I was left embarrassed and angry at the way i was tret! ...i wrote a letter to head office and thankfully they refunded me the money i was owed . However i will never return to that store ,the staff are a joke and need some training in customer service