Anonymous
I purchased two items of gym equipment. The first a barbell set. When I was going the through the purchase process, I was able to pick my delivery slot. I chose 19:00-22:00 on a Friday as a knew I would definitely be at home. I received a text for the other item asking me to ring an 0800 number which I did. The chap told me I had to commit to an 07:00-19:00 slot and then the couriers would send me a 4 hour slot which could be anytime. I said this isn't convenient because I am out on school run twice a day and also work shifts so I either need a 4 hour window in advance. He said this wasn't possible. I asked if when I receive a 4 hour slot whether I can change it, he said no your order will be cancelled. I asked if I risk doing a school run during the 4 hour slot what would happened. I was told my item would be returned and my order cancelled. There was absolutely no flexibility at all with the delivery so I cancelled the order and will take my business elsewhere as obviously Argos don't want it.
5 years ago
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