A PATHETIC ON LINE SERVICE. Wishing to buy an item just under a £100 was informed by my local shop in Barnstaple it could only be bought on line. Proceeded to do this and paid for same via debit card. Received a confirmation of the order stating date and time (between 8am to 7pm!!) of delivery to home address. No show of delivery on the day despite having stayed at home waiting for same. No communication provision by Argos should this happen so visited local store next day for help. Local store apologetic and most helpful. Telephone call then revealed that Argos had no stock of the item but due to a 'gltch' had taken my payment and confirmed the order with a date and time of delivery - yet had no stock!! Then to add insult to the injury stated via the young lady in our local store no refund would be forthcoming for another seven days. should This refund not be made my next step will be LEGAL I was not in the least irate with out local store staff but many people are and would be which is very unfair to front-line staff due to an incompetent on-line service. Thank goodness for John Lewis who know how to run an efficient on-line service!.