Can only go as low as 1 * otherwise it would be a 0. Ordered a toy on line, within seconds I had received an email and text to confirm order. Minutes later I had received a further email to inform me that the item was ready to collect, backed up with a text to also confirm item ready for collection and would be kept up to the following day (Today 27th December). This morning at 08:54 hours I received a further text reminding me to collect the item before 8pm. At 12:35 hours I received a telephone call from the store (Raleigh Weir) to ask if I still wanted the item, I stated I did and would be there to collect by 2pm. I drove from home (Hornchurch) to the store where I arrived at 13:45 hours to be told "I'm afraid your item is no longer available"