Went online to purchase a watch for my son for Christmas. I had a gift card typed in the code and went on to pay the remaining balance, then the website crashed. But payment had processed and for some reason charged me twice. I had no confirmation so the booming didn't go through despite them using my card and taking money from my bank twice! So I'm left with a voucher I can't use and I'm money down with no watch. Called them and they said someone will get back to me within 24 hours to refund the money taken from my bank and send me another gift voucher. After a week I called them was on hold for 35 minutes then the lady said someone would call me back that day. Nobody called back. Called again 3 days later to be told the same , she had emailed the refunds team and they would call me back. They did not! Iv been waiting over a month now, no calls, no refund. Absolutely disgusting, bad customer service, and theifs. I won't be shopping at Argos anymore.