Amazon link: https://www.amazon.co.uk/Forest-HARBE5HD-5ft-Harvington-Bench/dp/B06XWFG8BV/ref=sr_1_95?keywords=garden+benches&qid=1556709341&s=gateway&sr=8-95
Item: Forest 5ft Havrington Garden Bench
Firstly, I need to say that I’m not in the habit of complaining but having purchased the above product and had the assembly issues that I have, I feel that I do need to bring this to your attention. Also, and the icing on the cake, is the fact that exactly the same product (supplied directly by Forest), is on Amazon for over £50 less.
The Item arrived on Monday, as advised. However, when I unpacked the contents, the bag containing the screws and lugs was full of water and what looked like sand - and must have been for sometime, as all the fixings were corroded. The lugs were so badly corroded that it was imposable to screw into them and I had to purchase replacements in Brighton on Tuesday. Also the depth of the lug holes varied so much that it was very difficult to align the lugs and screw fixings.
You can imagine my frustrations, have since read the rehires on your web site, where a number of purchasers seem to have had the same issues with fixings. You can also imagine that I was not happy to see that the same item (direct from the manufacture) is over £50 less on Amazon.
I've emailed the CEO today!