I bought a Bush vacuum cleaner in August and the suction stopped working a couple of weeks ago. I called Technical Help at 10am today who diagnosed there was a fault with the machine and transferred me to Customer Services. I expected I would be asked to drop the cleaner into the nearest Argos for repair, but instead was told a new vacuum would be delivered that day. The very friendly delivery man turned up at 2pm with a brand new machine and collected the damaged one. I am so impressed by the Argos team. Fantastic customer Service!