I ordered a bath panel to be delivered between 10 am and 1 pm. By 1.30 they had not arrived nor contacted me. After holding on for Customer Service to answer for 20 minutes, I was told there was a problem although the woman did not know exactly what. She apologized, refunded the delivery charge and rescheduled for the next day. Exactly the same happened. I did speak to a customer service manager this time. She was personally apologetic and said she would re/order. I refused a third delivery as she could not guarantee it would not happen again.
