Bought a head set for an Xbox and after less than 40 days the headset cracked. Upon returning to store I was told that it was accidental damage (this took approx 1 minute to decide) and refused an exchange or refund. Seems strange that something that has to be pulled apart in order to put on and take off your head to use is not capable of lasting more than 40 days - seems to me that the product is 'NOT FIT FOR PURPOSE' - perhaps the product should have a fragile sticker attached. Not sure why you have a customer services department as all you do is agree with the decision made in store - something else that seems 'NOT FIT FOR PURPOSE' I can see from the service you deliver why you no longer have to queue when making a purchase