Bought an amplifier and electric guitar for my son for Christmas - delivered to home. Waited in for the day - no time slots could be given. Upon opening couldn't use because amplifier was buzzing loudly. Returned to my local store, no replacements in stock, lady reserved one in another store for me to avoid me queuing in Christmas returns queue a second time. Drove to second store, paid second car park. Went to collect, but was told I couldn't just collect it I had to go through their cust services. Queued again. Two hours later back home, amp working but this then showed the guitar was not. No guitars in stock in two local stores. Phoned cust services, arranged delivery of new one the next day - wait in again, no time slots can be given. Damaged guitar taken, new one left. Open new one - guitar fine but lead damaged - wires exposed. Phoned cust services to ask whether they could just give me a new guitar lead that they sell in their catalogue for less than ten pounds so my son can have his xmas present - now 31st December, was happy to go and pick it up but... No!! Not company policy, unable to do that. Have to have a new guitar and lead sent to me. Got to waste another day in waiting on 3rd January. Can it be delivered to my local store so I can collect at my convenience rather than wasting another day? No!! Not company policy. If I like I could drive to a store in the middle of manchester - miles away - because they have one in stock. Will Argos pay my petrol, the original delivery charge if I have to go to a store anyway to get what I want and third car park ticket? "No because that would be my choice to do that" erm no, my choice was to have a working product delivered to my home! Can I speak to a customer services manager as I am really not happy with the service and attitude - two amps and three guitars is really diabolical but.... No!! They (managers) are "there to manage staff, not deal with customers" (quote!). So they have had my money since mid December but my son doesn't have his Christmas present yet - it's a good job he has had other things too - not from Argos I might add!! Have emailed customer services and look forward to their response.