I purchased a TV from argos which came damaged out of the box. 1 inch deep scratch on the screen and stuck pixels. I took the TV to the Kings Lynn New Conduit Street store.
The manager looked at the TV and said this was consumer damage.
THE TV IS BRAND NEW AND UNDER 2 MONTHS OLD
He called me a liar which was very embarrasing infront of a store full of people..
He then called customer services and left notes to say that I will not have a replacement sent out either.
I called CS again only to be told lies over the phone stating that the TV was very grubby, the scratch was 10 inches long!!!! All lies. The women on the phone was very, VERY rude, trying to catch me out on something that is not my fault.
Ive asked for all recordings and notes to be sent to me via email or sent to my address.
Ive sent email complaints stating court action will start and that ill contact the Ombudsman. Im with my rights under the Sales of Goods Act.
I will not let this slide and will do everything in my power to get this resolved and make this issue know by others.
See you in court Argos if you do not resolve my issue. I will not let this situation slide by.
Argos, contact me with the email address attatched to this review.