Absolutely appalling shopping experience and terrible customer service. I am normally a happy customer who is very easy to please and loves giving 5-star reviews without being prompted, when simple and basic promises are fulfilled by companies even if something minor went wrong along the way (for eg. a delivery that was 4 hours late, providing they apologise and keep me updated with delays etc, I'll still be a happy customer in the end). I rarely leave bad reviews but on this occasion I have to share my terrible and horrendous experience about Argos who don't seem to have a clue about keeping their promises or delivering the most basic of customer services. Now here's why: 1) I recently placed 2 orders online on 20th and 24th August and never got my 2 × £10 vouchers (I even saw the 'Get a £10 voucher when you spent over £100 advertised on TV at the time'). 2) On the 2nd delivery, of which I also paid a £3.95 delivery charge, I was sent a fitted sheet instead of a backpack. I reported it immediately and whilst the fitted sheet was collected the next day 'at my inconvenience', I am still waiting for my refund of £32.99 for this backpack which was promised to be credited back to my card within 7 days - it is now 21 days and no sign of my refund! 3) I enquired about the 2 missing vouchers and also asked for compensation for this wasted time, picking error and inconvenience and I was eventually issued 3 vouchers. 2 × £10 vouchers which I was automatically entitled to, due to my 2 online orders of over £100. The 3rd was for the compensation for all the above hassle. They issued me £10 for the 3rd voucher but I noticed that 1 of my other 2 vouchers had only £5 credit and not £10. So I had £10 + £5 + £10. I then queried why this wasn't the full £30 by email and they ended up cancelling a £10 voucher and reducing the other one to £5. So now I'm left with £15 in vouchers from an initial £25 when it should have been a total of £30 in the first place! 4) The customer services team have a policy where they prefer one to make contact by phone instead of email. Well I am old-school and prefer to communicate by email so I can have everything in writing and have an email trail to refer to when needed (such as now). This is how I discovered that my refund for the £32.99 was never paid back to me and I would've forgotten otherwise as I have other important things to do like everyone else. I expect my refund by this Friday 20th Septemer. You can keep your vouchers!!! Argos used to be a great company but they have gone down the drain and I won't be buying from them anymore!!! Shocking!!!